Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, contact information such as email address, phone number, mailing address, and other identifying details you provide.
• Case-Related Information: Documents, medical records, service records, benefit records, and other materials necessary to assist with veterans’ claims.
• Website Usage Data: Basic technical information such as IP address, browser type, device information, and pages visited.

2. How We Use Your Information

We use your information solely to:

• Provide veterans claims assistance services
• Communicate with you regarding your case or inquiry
• Maintain accurate records
• Comply with legal, ethical, and regulatory requirements

3. Confidentiality of Client Information

All client communications and documents are treated as strictly confidential. We do not disclose client information outside Miles Veterans Claims Agency except when disclosure is legally required.

We may disclose information only:

• When required by law
• In response to a valid court order
• When compelled by law enforcement or other lawful authority

4. VA Accreditation and Compliance

Miles Veterans Claims Agency operates under the authority of a VA-accredited claims agent. As a VA-accredited representative, we are required to comply with ethical and professional standards governing representation before the U.S. Department of Veterans Affairs.

These obligations include compliance with:

• The ethical standards and rules of conduct established by the U.S. Department of Veterans Affairs Office of General Counsel (VA OGC)
• Applicable VA privacy and data security requirements
• Applicable provisions of HIPAA where medical information is involved

These requirements obligate us to maintain confidentiality, safeguard client information, and handle records in accordance with federal standards governing veterans’ benefits representation.

5. Data Sharing Policy

We take your privacy seriously.

• Customer data is not shared with third parties for promotional or marketing purposes.
• We do not sell, rent, lease, or trade your personal information.
• Your information remains internal to Miles Veterans Claims Agency unless disclosure is legally required.

6. SMS and Text Messaging Communications

If you provide your phone number, we may communicate with you by SMS (text message) for purposes related to your case, scheduling, updates, document coordination, or responses to your inquiries.

• Consent: By providing your phone number, you consent to receive text messages from Miles Veterans Claims Agency related to services, case updates, and responses to your inquiries.
• No Marketing Messages: We do not send promotional or marketing text messages.
• Message Frequency: Message frequency will vary based on your case activity and communications with us.
• Fees: Message and data rates may apply depending on your mobile carrier and plan.
• Opt-Out: You may opt out at any time by replying STOP to any message. You may also contact us directly to request removal from SMS communications.
• Support: For assistance, reply HELP or contact us using the information below.
• Data Use: SMS consent and phone numbers are not shared with third parties for marketing purposes.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or misuse.

8. Client Access to Records

Clients have the right to access their information and records.

• You may request a complete copy of your file at any time.
• This includes finalized documents and materials maintained in your file.
• Exception: Current working draft copies may be withheld until finalized.

9. Data Retention

We retain client records only as long as necessary to:

• Provide services
• Comply with legal obligations
• Maintain appropriate business records

10. Cookies and Website Tracking

Our website may use basic cookies or analytics tools to improve website functionality and user experience. These tools are not used to collect or share sensitive personal or case-related information for marketing purposes.

11. Your Rights

You have the right to:

• Request access to your data
• Request corrections to inaccurate information
• Request copies of your records
• Ask questions about how your information is handled

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

13. Contact Information